Returns Policy

All items are thoroughly checked before they are sent to you. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 07954998609 or by emailing ellesglass@hotmail.com. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale.

Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.

We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Please Note: We cannot accept any earrings for return, unless they are faulty due to hygiene concerns.

Our return address is:

 

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods

If any item you receive from us arrives damaged, please contact us as soon as possible on 07954998609 or by emailing ellesglass@hotmail.com. We will then advise you on the best course of action. 

In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.